ea77's Privacy Policy
Protecting your personal information is our highest concern. This policy explains in detail what information we collect and how it is used.
This privacy policy was last updated in 2025. Any changes will be published on this page.
Introduction and Scope
This privacy policy ("Policy") is issued by the ea77 platform ("we", "our") and applies to the use of the ea77info.cam website and related services. When you register on our platform, log in, or use any of our services, you are giving your consent to the terms of this Policy.
Our goal is to collect your personal information transparently, store it securely, and use it only for necessary purposes. We want to build our relationship with you on a foundation of trust — this policy is the written form of that trust.
Alongside this policy, you are encouraged to read our Terms and Conditions, which set out the detailed terms for using our services.
For ages 21 and above: All ea77 services are for persons aged 21 or older only. We do not knowingly collect information from minors.
Information We Collect
To improve your experience on the ea77 platform and deliver services smoothly, we collect the following types of information:
2.1 Information You Provide Directly
This includes information you give us directly at the time of registration or afterwards:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account details (for transactions, not for storage)
- Your chosen password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the ea77 platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Time spent on the platform and list of pages visited
- Login date, time, and location (approximate)
- Gaming history and transaction records
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to keep your session active, remember your preferences, and maintain security. You can disable cookies in your browser settings if you wish, but some services may not function properly as a result.
Purpose of Using Information
ea77 uses your information only for specific and legitimate purposes. We never use information unnecessarily or without permission.
3.1 Account Management and Identity Verification
We use your name, date of birth, and ID details to create, manage, and verify your account. This ensures that only eligible persons are using our platform.
3.2 Processing Financial Transactions
We temporarily use your mobile banking details to complete deposits and withdrawals correctly. Sensitive payment information is not retained after transactions through bKash, Nagad, Rocket, and Upay are completed securely.
3.3 Security and Fraud Prevention
By analysing IP addresses and device information, we detect unusual activity, keep accounts secure, and prevent fraudulent transactions.
3.4 Customer Support
To resolve your issues through our 24/7 live chat and email support, we use account information and recent transaction records. Our support team is able to provide assistance in both Bengali and English.
3.5 Ensuring Responsible Gaming
By analysing gaming history, we reach out to users when needed. Following our responsible gaming guidelines, we ensure the platform is used as a form of entertainment.
3.6 Platform Improvement
We improve service quality based on usage patterns and feedback. In this context, information is always used in anonymised or aggregated form.
Data Security Measures
ea77 applies industry-standard technology and practices to protect your personal information. Our security framework operates at the following levels:
4.1 Encryption and SSL Protection
Our website and app are secured with SSL (Secure Sockets Layer) technology. All data exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.
4.2 Password Protection
Your password is never stored in plain readable form. Passwords are stored using strong cryptographic hashing methods, so even our staff cannot see your password.
4.3 Access Control
Only staff who need your information for a specific task can access it. Every access event is logged and reviewed regularly.
4.4 Security Audits
Our systems are audited for security at regular intervals. If vulnerabilities are identified, they are corrected promptly.
Important: Regardless of the security measures we put in place, it is not possible to guarantee 100% security for data transmitted over the internet. Please also keep your password secure and do not share it with anyone.
Sharing Information with Third Parties
ea77 does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in limited circumstances to deliver services:
5.1 Payment Service Providers
To complete deposit and withdrawal processes, we share the necessary transaction information with bKash, Nagad, Rocket, and Upay. This sharing is solely to settle your financial transactions.
5.2 Technology Partners
For server management, cybersecurity, and user analytics, we use the services of trusted technology providers. They work solely on behalf of ea77 and cannot use the information for their own purposes.
5.3 Legal Obligations
If a government authority issues a lawful order or summons under applicable law in Bangladesh, we are obliged to provide the required information. In such cases, we will provide only the minimum necessary information.
5.4 Business Restructuring
In the event of a future business restructuring or merger involving ea77, user information may be transferred. In that case, you will be informed in advance and your information will remain protected under this privacy policy.
Your Rights and Controls
Every user registered on the ea77 platform holds the following rights regarding their personal information:
6.1 Right to Access Information
You can request at any time to find out what information we have collected about you and how it is being used.
6.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you can request that it be corrected. Identity verification may be required for changes to core account information.
6.3 Right to Close Your Account
You can request to close your ea77 account at any time. Upon closure, personal information is generally deleted, though certain information may need to be retained in cases of legal obligation or ongoing disputes.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, let our support team know and we will remove your name from that list. However, essential messages related to transactions or your account will continue to be sent.
6.5 Right to Lodge a Complaint
If you have any concerns or complaints about privacy, contact us directly. We take all complaints seriously. For answers to general questions, visit our FAQ section.
Data Retention Period
ea77 does not retain information beyond the period needed. The principles governing retention are as follows:
- Active account data: Retained for as long as the account remains active.
- Transaction records: Retained for a set period to support financial security and dispute resolution.
- Closed account data: After an account is closed, information is deleted or anonymised once the required legal retention period has passed.
- Logs and technical data: Retained for a limited period as needed for security audits.
- Customer support conversations: May be retained for a set period for the purpose of improving service quality.
Protection of Minors
ea77's services are strictly for persons aged 21 or above. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If it is subsequently established that a user is in fact a minor, their account will be closed immediately and the collected information will be deleted.
If you believe a minor in your family has registered on our platform, please contact us immediately.
Policy Changes and Updates
ea77 may update this privacy policy as circumstances, laws, or services change. For important changes, we will notify you in the following ways:
- The "Last Updated" date on this page will be changed.
- For significant changes, a notification will be shown when you log in to your account.
- For major changes, a message may be sent to your registered mobile number or email.
If you continue using the platform after an updated policy is published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page from time to time.
Contact and Complaints Resolution
If you have any questions, concerns, or complaints about the privacy policy, contact us directly. Our team can assist in both Bengali and English.
To learn more about our services and policies, visit the About ea77 page, which contains full details of our operations and values.